We value every customer’s shopping experience and want you to be satisfied with your automotive accessory purchase. If you receive an item with quality issues, an incorrect item, or one that significantly differs from your order—or if you wish to return an item for personal reasons—please contact us to request a return or refund, provided the following conditions are met:
- Return Period
Customers may submit a return request within 30 days of receiving the item. We may be unable to accept return requests made after this 30-day period, unless otherwise required by applicable law. Please contact us via the website before initiating a return to obtain confirmation. - Return Conditions
Returned items must be unused, uninstalled, unwashed, and undamaged. Please keep the original packaging, tags, accessories, and accompanying documentation intact whenever possible. Automotive accessories that have been installed, used, or damaged during installation may not be eligible for return based on personal preference; however, this exclusion does not apply to items with quality issues or incorrect shipments. - Return Address
Once you have received return confirmation, please ship the item to the following address in accordance with the instructions provided by our customer service team:
2460 AVIGNON CIR
SANTA ROSA, CA 95403
Packages sent back without prior confirmation may not be processed promptly; therefore, we recommend contacting us to confirm return details before shipping.
- Return Shipping Costs
If the return is due to personal preference, incorrect size or model selection, an ordering error, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs. If the return is due to a confirmed quality issue, receipt of an incorrect item, or damage incurred during transit, we will cover or reimburse reasonable return shipping costs after verifying the situation. - Return Review
Upon receipt of the returned item, we typically complete an inspection within 3–5 business days. The review covers the item’s condition, packaging integrity, completeness of accessories, and the reason for the return. Once the return is approved, we will process the refund using the original payment method. - Refund Processing Time
Once a refund is approved, it typically takes 5–10 business days for the funds to be returned to the original payment account. The actual time it takes for the funds to appear in your account may depend on the processing times of your bank, credit card issuer, or payment service provider. We will not charge any additional refund fees without the customer’s explicit consent. - Damaged or Incorrect Items
If you receive an item that is visibly damaged, missing parts, the wrong model, or otherwise inconsistent with your order, please contact us as soon as possible. Please provide your order details along with clear photos of the item and its packaging. We will review the situation and may offer solutions such as a replacement, shipment of missing parts, or a refund. - Items Ineligible for Return
Items damaged due to improper use, installation, modification, disassembly, or storage, as well as normal wear and tear, may not be eligible for a refund. Special items or products with specific return requirements clearly stated on the product page will be subject to the terms outlined on that page. - Order Cancellation
If you wish to cancel an order, please contact us as soon as possible before the order has been shipped. Once an order has entered the shipping or transit phase, it may not be possible to cancel it directly; you may need to follow the standard return process instead.
These refund and return terms apply to orders within the United States. If applicable law grants consumers statutory rights that cannot be excluded, this policy does not limit or exclude those rights.