- How do I purchase items?
You can browse the website to select the items you need, add them to your shopping cart, enter a U.S. shipping address, and complete the payment. Once the order is confirmed, we will process and ship it based on the order details.
- Where do you ship to?
We currently offer shipping services only within the United States. Please ensure you provide a complete and accurate U.S. shipping address and contact phone number.
- How long does order processing take?
After successful payment, orders typically require 1–3 business days for review, picking, packing, and shipping. Processing times may be affected by weekends and U.S. public holidays.
- How long does domestic U.S. shipping take?
Once shipped, standard domestic delivery usually takes 3–7 business days. Actual delivery times may vary based on the destination, weather conditions, traffic, holidays, and carrier operations.
- Which shipping carriers do you use?
Depending on the shipping address and package details, we may use carriers such as USPS, UPS, or FedEx. The specific carrier used will be determined at the time of shipment.
- How can I track my shipment?
Once your order has shipped, we will send tracking information to the email address provided during checkout (if tracking service is available). You can use the tracking number to check the status of your package.
- Can I change the shipping address?
If your order has not yet shipped, please contact us as soon as possible to request a change. Once an order enters the shipping process, the address may no longer be changeable; therefore, please carefully verify your information before completing payment.
- Can I cancel my order?
If your order has not yet been processed or shipped, you may contact us to request a cancellation. Orders that have already shipped may need to be handled in accordance with our website’s return and refund policy.
- What should I do if my package is delayed?
If you have not received your package past the estimated delivery date, please contact us with your order number. We will assist you by checking the tracking information. Please note that factors such as severe weather, traffic conditions, and carrier delays may affect actual delivery times.
- What should I do if there is an issue with the items I received?
If the items you receive are damaged, missing, or do not match your order, please contact us as soon as possible with your order number and relevant photos or details. We will assist you with returns, exchanges, or refunds based on the specific situation.